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F.A.Q

Frequently Asked Questions

The preferred method of contacting Roots Hyperion Support is via email: support@rootshyperion.co.za

If you have a question that goes beyond Technical Support, we suggest you consider giving us a call: 084 344 7172

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IT companies offer different sets of technical and additional services for instance, providing troubleshooting issues, expert advice, preventing future issues, management of your IT infrastructure and any other related IT issues. Similarly, the IT companies and their experts will help you choose the right services that will not only best benefit your business but also assist you in creating a customized IT strategy for your business to streamline the business activities and reduce costs.

Applying of technical expertise and business to allow for the development, management and optimization of or access to business processes and information technology.

When your computer, internet, server go down or your IT infrastructure gets hacked and you lose your data, then this is when these IT Services and IT Support Services are there to solve your IT issues and keep your business running. These IT Support services are offered by most IT Companies who can fix IT issues.

Encryption is a process that scrambles readable text so that it can only be read by a person or device with the decryption code. Its purpose is to provide data security for sensitive information. For example, in situations where your computer has been stolen or misplaced, your files on your hard drive cannot be accessed without the encryption key to decipher the code. Most websites that are legitimate use a form of encrypting data called SSL (Secure Sockets Layer), which protects data while in transit. Encryption not only protects you from hackers, ransomware and other cybercrimes but also your online privacy. It is also a legal requirement in some instances and assists businesses in remaining compliant with regulatory standards.

As soon we get the proof of payment, we will send you a link whereby you can be able to access and track the progress of your project.

It depends on the workload of the project, some projects can take 48 hours, whilst some other project can take 3 months or more.

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